HELP & SUPPORT

• Where is my order?

  Track your order status by logging into your Obiwezy account or using the tracking number provided in your order confirmation email. All orders are typically delivered within 1-3 business days in Lagos and 3-5 business days nationwide.

• How do I change or cancel my order?

  You can modify or cancel your order within 2 hours of placing it by calling our customer service at (+234) 813-943-5241. After this window, orders already in processing cannot be changed.

• What are your delivery options?

  We offer standard delivery (1-3 days), express delivery (same day in Lagos), and scheduled delivery where you can choose your preferred time slot. Delivery fees vary based on location and service level.

• Do you offer international shipping?

  Currently, we only ship within Nigeria. We're working on expanding our international shipping options and will announce when this service becomes available.

• Can I change my delivery address?

  Delivery address changes must be requested within 2 hours of placing your order by contacting our customer service team. We'll do our best to accommodate changes if the order hasn't been processed yet.

• How do I return an item?

  You can return most items within 7 days of delivery. Contact our customer service to request a return authorization. Items must be in original condition with all accessories and packaging. Refunds are typically processed within 5-7 business days after we receive the returned item.

• What is your warranty policy?

  All pre-owned devices come with our standard warranty: 3 months for Premium Grade, 2 months for Standard Grade, and 1 month for Economy Grade. Our warranty covers functionality issues but excludes physical damage or water damage. New devices carry the manufacturer's warranty.

• How do I book a repair?

  Book a repair by visiting any of our physical stores or by calling our service center at (+234) 807-548-2833. You can also initiate a repair request online through your Obiwezy account. Our technicians will diagnose the issue and provide a quote before proceeding.

• Is my device eligible for repair?

  We repair most smartphone and laptop brands, both within and outside warranty. Devices purchased from Obiwezy receive priority service, but we also offer repair services for devices purchased elsewhere at competitive rates.

• Do you offer extended warranty?

  Yes, you can purchase extended warranty coverage at the time of your device purchase. Extended warranties add 3-12 months of additional coverage at different price points based on the device value and extended period.

• How to check device condition?

  All pre-owned devices at Obiwezy are graded as Premium (like-new condition), Standard (minor cosmetic wear), or Economy (visible signs of use but fully functional). Each listing displays the grade, and detailed condition reports with actual photos are available for Premium and Standard devices.

• Battery health explained

  We measure battery health as a percentage of original capacity. Premium Grade devices have 90%+ battery health, Standard Grade have 80-89%, and Economy Grade have 70-79%. Any device with less than 70% battery health receives a new battery before being listed for sale.

• Device grading system

  Our comprehensive 30-point inspection covers functionality, cosmetic condition, battery health, and performance metrics. Devices must pass all functional tests to be sold. Our grading system focuses on transparency so you know exactly what you're getting.

• Product specifications

  Each product page includes detailed specifications, listing storage capacity, RAM, processor, camera details, screen size, and all other relevant technical information. For pre-owned devices, we also include any original accessories included with purchase.

• User manuals and guides

  Digital user manuals for most devices can be downloaded from our website. We also provide setup guides, troubleshooting tips, and maintenance advice for popular models to help you get the most from your purchase.

Order confirmations are sent to your registered email address immediately after purchase. If you can't find your confirmation:

• Check your spam or junk folder
• Verify the email address used during checkout
• Log into your Obiwezy account to view your order history and details
• Contact our customer service at (+234) 813-943-5241 for assistance

If you checked out as a guest, you should still receive a confirmation email. If you didn't provide an email address during checkout, you can contact us with your order reference number which would have been provided at checkout.

• Credit/Debit Cards

  We accept all major cards including Visa, Mastercard, and Verve. Card payments are processed securely through our payment gateway with industry-standard encryption.

• Bank Transfers

  Pay directly to our account with online or mobile banking. Orders will be processed once payment is confirmed, usually within 1-3 hours after transfer.

• Payment on Delivery

  Available in select locations within Lagos, Abuja, and Port Harcourt. A small holding deposit may be required for high-value items when choosing this option.

• Installment Options

  We offer 3-6 month payment plans in partnership with select Nigerian banks and fintech providers. Available for purchases above ₦75,000 with approved credit.

• Trade-in Credits

  Apply the value of your old device directly to your new purchase. Trade-in value can be determined online or in-store after device assessment.

If you're experiencing issues placing an order online:

• Clear your browser cache and cookies, or try using an incognito/private browsing window
• Try using a different browser (Chrome, Firefox, Safari) or device
• Ensure your payment information is entered correctly, including billing address details
• Check your internet connection stability - unstable connections can interrupt the checkout process
• Contact our customer service at (+234) 813-943-5241 for immediate assistance
• Place your order via phone if online issues persist

Our technical team continuously monitors our website performance, but if you encounter any specific error messages, please note them when contacting us as this helps us resolve issues faster.