RETURNS & EXCHANGE
14-Day Return Policy
For used devices with non-self-inflicted defects
Convenient Return Locations
In Lagos and Abuja
Returns Policy
To exercise your right of return, you must inform us of your return decision in a clear declaration, such as a call or by e-mail. We may withhold return of payment until we have received the item or until we receive a proof of return, depending on which event occurs first.
Consumer Rights
As a consumer, you have the right to return within 14 days of purchase if a used device has a defect that is not self-damaged.
Return Deadlines for Physical Goods
In the case of a sales agreement involving the transfer of ownership of physical goods, the deadline for return shall expire 8 days after the date on which you took possession of the goods or on which a third party nominated by you other than the carrier took possession of the goods.
Multiple Items & Batched Shipments
In the case of a sales agreement involving the transfer of ownership of a number of items that are shipped separately or an agreement obliging the transfer of ownership of items delivered in batches or in parts, the cancellation period shall begin from the date on which you took possession of the last item, the last batch or part or on which the third party nominated by you other than the carrier took possession of the last item, last batch or part.
Service Agreements
In the case of sales agreements involving services, the 7-day return period shall start on the date of receipt of the product.
